Store Policies
Please be aware despite this being a shop owned by two women, our lovely Shyla is unable to assist with the shop due to the fact she is overseas and won't return until late 2026.
For now, the shop is being operated by one person who has a job and interests outside of this business venture so please be patient with me.
Please allow us 2-4 business days to ship your products. Weekends, holidays and sick days will not be counted.
Refund and Exchange Policy:
At this early stage, we are offering refunds but no exchanges. Our refund and exchange policy is subject to change so please refer back to this page or follow us on instagram for all policy updates.
Defective Product Policy:
If a product is defective please email or contact us through our Instagram @azurecelestialcafe. Be prepared to include your order number, description of quality issues and attach the necessary images of the defective product. We will respond within 24 hours and issue a replacement or refund within 2-5 business days. Weekends, holidays and sick days will not be counted.
Replacement Policy:
Any replacements will be issued a one-time use discount code for a future purchase with an expiration date. Should the shop be closed at any time after the expiration date, you will be issued a new one. Each code lasts for 365 days starting on the day you received it. Please email us your order number and previous provided discount code before receiving your new code. Weekends, holidays and sick days will not be counted.
Lost, stolen or damaged goods caused by our carrier policy:
We strive to satisfy our customers should
your order be lost, stolen or damaged during or after delivery. Any tangible evidence sent to our email of stolen goods result in an automatic refund or replacement, no questions asked. (i.e. you have video/photo evidence that captured theft) Please note any delays on the carrier's end are out of our control as we strive to ensure orders are shipped as soon as possible. Possible issues with delays include: incorrectly scanning a package as delivered, improper sorting and even being delivered to the wrong address. Contact your carrier to confirm or investigate any issues with delivery before contacting us. Should you exhaust the necessary steps stated above, we will automatically refund or replace your item as well as issue a one-time use discount coupon.
Delays Policy:
We will always notify whenever any delays occur whether through email, instagram business chat or instagram page.
Material Quality Policy:
As much as we would like to maintain a consistent presentation for each lip gloss, there might be some variation across our products. However, we strive to provide quality products that are as accurate to the promotional images as possible.
We always listen to our lovely customer's feedback and will adjust our formula to better reflect our customers needs and strive for a better product.
Prints, charms, and stickers are created with the highest possible quality materials we could find but we are happy to issue refunds or replacements. Any recurring issues with these products will result in an immediate recall and we will continue to search for better alternative materials. Do not hesitate to comment or leave a message through our Contact Us page.
Manufacturer Policy for Acrylic/ Epoxy products:
We do not manufacture the charms. They are produced by Vograce so restocking sold out items may take up to two weeks or longer. Receiving defective stock will result in a longer delay. Please follow us on Instagram to stay up to date on any possible delays.